Support

We specialize in professional AV system solutions, including smart control systems, matrix switchers, conference systems, and smart education equipment, widely used in meeting rooms, command centers, smart campuses, and exhibitions.

Our intelligent central control system offers comprehensive device integration capabilities, supporting:

1). Supported Device Categories
• AV Equipment:
• Projectors & large-screen displays
• Conference audio systems (mixers, amplifiers, speakers)
• Video conferencing codecs
• Matrix switchers (HDMI, SDI, etc.)
• Environmental Controls:
• Intelligent lighting systems (dimmers, scene control)
• Motorized curtains/shades
• HVAC systems (temperature regulation)
• Power distribution units
• Security & Monitoring:
• PTZ cameras and video tracking systems
• Access control devices
• Surveillance systems

2). Control Protocol Support
Protocol Type Typical Applications
RS-232/RS-485 Professional AV equipment control
IR Learning Consumer electronics (TVs, DVD players)
TCP/IP Networked devices & IoT systems
Relay I/O Power switches & simple triggers
DMX512 Stage lighting systems
Cresnet Custom integration solutions

3). Custom Programming Features
• Preset Scene Management: One-touch activation for meeting modes (e.g., "Presentation Mode" automatically lowers screens, adjusts lights)
• Conditional Logic: Devic linkage (e.g., "When projector turns on → Dim lights to 50%")
• Multi-platform Control:
• Wall-mounted touch panels
• Mobile apps (iOS/Android)
• Web browser interfaces
• Voice control (Alexa/Google Assistant integration)

4). Typical Integration Examples
• Corporate Boardrooms: Synchronizes displays, audio, and lighting for hybrid meetings
• Lecture Halls: Automated device power sequencing with class schedules
• Smart Homes: Unified control of entertainment and environmental systems

Technical Note: Our systems support API integration with third-party platforms like Crestron, AMX, and Control4 for large-scale projects.

Our digital conference systems utilize fully digital audio processing technology, delivering:
• High-fidelity sound quality for crystal-clear communication
• Exceptional anti-interference capability for stable performance
• Multi-level permission management for flexible meeting control
• Seamless integration with video conferencing and central control systems
• Comprehensive solutions to meet diverse meeting requirements

The ESP-MAX series is our flagship video wall processor, offering the following key benefits:

1) Flexible Signal Compatibility
• Supports multiple input/output interfaces (HDMI, DVI, SDI, fiber, VGA, etc.) and hybrid matrix configurations (e.g., fiber/HDMI/DVI matrix).

2) Seamless Switching & Splicing
• Real-time, distortion-free processing with zero black screen during window scaling, overlay, or roaming.
• Supports 16-layer windowing and custom resolutions per output port.

3) High-Performance Hardware
• Fully digital switching with 4K×2K@60 max resolution and HDCP 2.2 compliance.
• Hard synchronization ensures video playback consistency.

4) Advanced Control & Management
• Multiple control modes: RS-485/232, Ethernet, PC software, mobile Web browser.
• EDID management, hot-plugging, and audio-video synchronous switching.

5) Modular & Scalable Design
• Plug-in cards for flexible I/O configurations (e.g., fiber/HDMI/SDI).
• Redundant power supply (hot-swappable in ESP-MAX 3636+ models) and removable fans.

6) Enhanced Features
• Live preview (up to 16 channels per card) and splicing echo at 60fps.
• On-screen display (OSD): scrolling banners, clock, subtitles, and base image uploads.
• Dual control card backup and automatic data recovery.